Gather cost information from historical data, supplier quotes, and internal manufacturing resources for the accurate preparation of cost estimates and application of appropriate margins to quotes.
Achieve business plan goal as it relates to customer service levels: timeliness of response to customers, profitability, and on time delivery.
Works independently and collaboratively within a team
Ability to multi-task and set priorities
High school diploma and 5 + years of customer service experience
Strong communication skills (verbal & written)
Ability to work as a member of the company's customer service and engineering teams on various orders
Bachelor's degree and a minimum 2 years' experience
Coordinate customer visits, respond to customer requests and inquiries, and generate order progress reports as requested.
Working knowledge of ERP systems, preferably Epicor
Evaluate & Implement customer requirements for the repair, modification, or upgrade of customer's equipment.
Expedite orders by working with purchasing and production teams as needed.
Meet deadlines with a high degree of accuracy
Occasional travel may be required.
Support the regional customer service and sales team with the timely completion of quotes, processing of orders, and providing relevant information as required.
Coordinate between Sales, Engineering, Operations, and Customers. And provide technical support to suppliers & customers as needed.
Complete Quote & Order entry processes including all ERP transactions and providing applicable information and data to engineering and supply chain departments.
Applicant must have bachelor's degree and a minimum 2 years' experience or high school diploma and 5 + years of customer service experience
Excellent computer skills (proficient in Microsoft Office software), and strong written and verbal communication skills are required.
Administrative and organizational skills to manage both cost and lead-time data.