Bachelor's or associates degree in a technical field or equivalent experience
Skilled in troubleshooting technical issues, failed equipment, facility issues and escalating as appropriate
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Familiar with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC, plant and delivery system, routing protocols and policies and WiFi and VoIP platforms
Effective English communication skills
Experience in technical support or network troubleshooting experience in a 24/7 operations or call center environment; Experience working with fiber-based networking or managed services
Knowledge of enterprise hardware and software technical environments; Proficient in Microsoft Office suite
Thrives under pressure making decisions and demonstrating a sense of urgency

Application System Analyst II - Converge Information Services

CHRISTUS Health

Tyler, TX 75701

Collaborates with senior team members to develop approaches and solutions
Mentors and may train team members within own functional or application
Certifications or Proficiencies must stay current by maintaining new version training
Ability to present complex data in meaningful method, i.e., charts, graphs
Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems
Possesses detailed healthcare knowledge and systems expertise
Works under minimal supervision, uses independent judgment requiring analysis of variable factors
Work as a team member
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
3+ Years of experience
Solves moderate incidents without direction
Associated certifications on area of focus, preferred
Strong organizational skills in managing multiple priorities
Multitasking skills
Problem Solving skills
2+ years within healthcare, business, or information systems
Works in a team setting, sharing information and assisting other junior level team members
Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date)
Ability to adjust to and implement change
Develops new functionality for requests with little direction
Proficient in Microsoft applications including Word, Excel, and PowerPoint
Makes decisions regarding own work on primarily routine cases
Excellent customer service skills