Role models outstanding customer service
1 year retail and 6 months of leadership experience
Able to multi-task
Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store
Promotes safety awareness and maintains a safe environment
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Available to work flexible schedule, including nights and weekends
Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
A strong understanding of merchandising techniques
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Strong communication and organizational skills with attention to detail
Responds to changes in direction or unexpected situations
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Starting pay range of $13.00 to $13.50 per hour
Promotes credit and loyalty programs
Takes an active role in training and mentoring Associates on front end principles
Promotes and participates in store shrink reduction goals and programs
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Ensures adherence to all labor laws, policies, and procedures