3037 Director It Support jobs in San Francisco,CA

Senior Manager, IT User Experience

Center for Elders' Independence

Oakland, CA 94601

Bachelor's degree in Information Technology, Computer Science, Business, or related field (or equivalent experience).
7+ years of experience in IT operations, technical support, or systems analysis, with at least 2 years in a people management or team lead role.
Deep understanding of IT service management frameworks (ITIL) and user-centered support principles.
Experience managing customer-facing IT teams or service desks, with a strong track record of driving user satisfaction and service improvements.
Familiarity with enterprise ITSM platforms such as ServiceNow, Jira Service Management, Zendesk, or similar.
Strong leadership, coaching, and communication skills—able to engage both technical teams and non-technical stakeholders.
Demonstrated experience using metrics and data to drive decision-making and continuous improvement.
Experience working with Microsoft 365, identity and access management, endpoint management, and common enterprise SaaS platforms.

Hire Standard Staffing

San Francisco, CA

Must be a U.S. or Canadian citizen.
Comfortable using Zoom and other online communication tools.
No prior insurance experience is required — only a strong drive to succeed and a willingness to learn.

San Francisco, CA 94118

99 Ranch

Milpitas, CA 95035

Bilingual in Spanish or Chinese
Available to work weekends and holidays, 30+ hours per week
Able to stand for extended periods, bend, kneel, and lift up to 30 lbs with equipment
Comfortable working in cold environments (32°F–50°F)
Authorized to work in the United States without sponsorship