Some travel may be required
Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions
Bachelor's degree from an accredited college or university or equivalent work experience
Experience managing programs with varying service objectives, agent skill requirements and technical solutions
Minimum of two years of call center management experience
Two to three years of contact center management experience
Strong verbal, listening, and written communications skills required
Experience managing multiple programs concurrently is a plus
Excellent verbal and oral communication skills
Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements
Currently a supervisor or above with excellent TOPS implementation skills
Excellent attendance history is required

Senior Test Engineer

Jobot

Henderson, NV 89044

Sr. Director of P2P Transformation

WHSmith North America

Las Vegas, NV 89105

Affinity gaming

Las Vegas, NV 89105

Galaxy Gaming

Las Vegas, NV 89101

Magnacare

Las Vegas, NV 89105

Lane Bryant

Las Vegas, NV 89199

Flexible availability – including evenings, weekends, and holidays
High school diploma or equivalent required
Proficient with technology, including an ability to operate store systems accurately
1–3 years of specialty retail experience
Prior management experience (specialty retail preferred)
Ability to read, write, and communicate in English