All other duties as assigned
Inter-personal skills
Detail oriented
Reviews and researches entries to determine if compliant and make changes as necessary in order to minimize regulatory risk to our customers and FTN as the last point of review prior to submission to CBP
3 years of business or customer service experience preferred
Review and correct entries based on regulatory requirements such as but not limited to: Free Trade Agreements, Classification, Other Government Agencies, Licenses and Valuations
MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
Reviews Census Warnings and validate entered data, communicates with the customers and/or solicit additional documentation needed and transmit override code to CBP if necessary
HS Diploma or GED required
Organizational skills
Completes any other assigned tasks and supports other workgroups when necessary
Communicates with the appropriate FTN workgroup and/or customers
The ability to analyze data and information to make sound decisions in a time sensitive atmosphere
Problem solving skills
Knowledge of CBP and Partner Government Agency (PGA) regulations and tariff schedules, general import procedures and systems preferred
Performs customers' reviews to ensure entries are filed in accordance with the customers' requirements and specifications within the designated time frames
High school diploma/GED
Thorough understanding of the different requirements in systems and processes for each FTN division such as Air & Ocean, Border, CPA and GENEX
Utilizes Standard Operating Procedures (SOP), Part # databases, customer proprietary systems and applications
Communicates any updates and corrections to databases or profiles to internal and external customers improving customer retention and experience
Excellent communication skills, verbal and written
CCS preferred
Ensures that all decisions made are executed based on Regulatory agency training guidelines and entry processing procedures
Corresponds in writing or by telephone with customers, CBP or other governmental agencies at all levels regarding required documentation to resolve issues that could result in fines and penalties
Assesses appropriate level of duties/taxes payable to CBP and/or validates the importance of any special program indicators and terms of sale that may apply
Corrects ABI errors to ensure timely submission and payment of entries to CBP
Ensures all information obtained during the review of the entry is imaged for record retention purposes using the proper document types
Issues referrals in the required format for accurate reporting
Three (3) years of business/customer service experience
Ability to work independently with minimum supervision
Ability to work on a team