The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job
Adjust plans and events based on client's feedback and needs
Create backup or emergency plans to be executed as needed
Frame shop contains glass cutter and heat press
Ensure all customers receive a fast and friendly checkout experience
Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
Perform Store in Stock Optimization (SISO) and AD set duties as assigned
Ability to remain standing for long periods of time
Michaels is an Equal Opportunity Employer
Uphold the company's cleanliness and safety standards
Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises
Participate in the truck un-load, stocking and planogram (POGs) processes
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Perform face painting and other activities
Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
Must have organizational skills, interpersonal skills, and creative problem-solving skills
Retail and/or customer service experience required
Communicate events with clients and store team members
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job
Demonstrate and instruct party participants in the completion of craft projects
Energetic and enthusiastic and personality
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Ensure client satisfaction for scheduled events
Provide fast and friendly check out experience
Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store
Ability to move throughout the store
Support shrink and safety programs
Educate customer on Voice of Customer (VOC) survey
Must have experience working with children and children's events
Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity
Work hours include nights, weekends, and early mornings
Deliver friendly customer service by helping customers shop at our store and find what they're looking for
Cross trained in Custom Framing selling and production
Help customers shop, locate products, and provide them with solutions
Must have excellent people skills
Set up, break down, and clean before and after each event
Complete merchandise recovery and maintenance
Regular bending, lifting, carrying, reaching, and stretching
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards