Must be at least 18 years of age
The Security Host/Hostess performs protective and enforcement functions in a courteous and professional manner while dealing with emergencies, undesired conduct, disturbances, threats to life and property
Handle violations of Resort policy, civil laws and undesired conduct
Strong verbal, written and technology skills required
Monitor Closed Circuit Television (CCTV) system for any unusual activity and dispatch via two-way radio
Evaluate a situation and quickly make logical decisions on how to proceed while maintaining a calm demeanor
Provide cash escorts for cashiers to/from cash room to their work station
Respond to security and emergency calls and prioritize the work in a timely manner
Investigations, including evaluation of the scene, interviewing complainants and witnesses, involve correct personnel to assist with the investigation
Maintain order in the Resort while attending to the needs of our guests, cast members and vendors
Documentation and report writing
Investigation skills
Use of complex consoles to receive calls from guests, cast members and vendors requiring assistance and dispatches to resolve situations – will maintain logs of all requests
Provide accurate information to guests, cast members and vendors seeking directions and hours of operation
Valid State of Hawaii Guard Card
Self-directed (can complete tasks with minimal follow up/supervision)
Perform other duties and responsibilities as assigned
Provide key assist
Maintain strong observation skills with high level of detail and scrutiny for entire shift
High school diploma or equivalent
As a first responder, will be trained on Infant, Child and Adult Cardiopulmonary Resuscitation (CPR), Automated External Defribrillator (AED), Stop The Bleed Training and fire extinguisher procedures to respond to emergencies as needed
Receive, record and secure found property – will also research and respond to guests inquiries for lost property
Conduct interior and exterior Resort foot patrol to identify undesirable conditions
Keyboarding skills 25 WPM
Issue contractor and visitor badges
Coordinate expedient response to emergency conditions such as fire, alarms, safety hazards and threats to life and/or property in a calm, rational, persuasive manner
Work with state of the art technology to detect and respond to safety systems
Knowledge of Hawaiian/ Japanese language
Escort guests and cast members as required to parking lots
Associates Degree or higher in Criminal Justice, Private Investigations, Homeland Security, Emergency Management and/or Emergency Medical Services
A good sense of direction as will learn and memorize Resort layout to include the locations of fire pull stations, fire extinguisher, AED, standpipes and more