5930 Ebay jobs in Salt Lake City,UT

Guest Service Agent (Part -Time) - Hilton Salt Lake City Center

Hilton Hotels

Salt Lake City, UT 84118

Selection of rooms
Coding electronic keys
Ensuring guest knows location of room
Accepting and recording various forms of payment
Receive, input, retrieve and relay messages to guests
Confirmation of guest information and room rate
Making change and processing gift certificates
Answer guest questions and inquiries
Inputting and retrieving information from the computer
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Processing credit and debit cards
Handling money
Converting foreign currency
Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Assisting guests with check-out
Bell person accompany him/her
Using the point-of-sale system
Promoting marketing programs
Providing a welcome packet
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge