1186 Engagement Leader Data Cloud Solutions jobs in Chicago,IL

Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada.
Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system.
Perform IT operational and maintenance tasks, as assigned
Perform audits and documentation for IT inventory (hardware and software) and system access
Responsible for user registration and role setting for business systems
Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones.
Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal.
Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams
Deploy and administer technology solutions
Collaborate with Global and other regional technology teams for solutions
Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook.
Highly motivated with the ability to work independently and as part of a team
Ability to evaluate data, analyze, and problem solve.
Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management.
Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks.
Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn
Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management.
Some travel and flexibility in work hours is required.
Ability to take part in on-call rotation is required.
2+ years of modern systems management
2+ years of application and cloud service management
3+ years of desktop and application IT Support
3+ years customer service experience in IT Support

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Quality & Clinical Data Intelligence Partner

Endeavor Health

Evanston, IL 60201

~ 28 min OnsiteEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

Location: Evanston, IL
Full Time: 40 hours/week
Hours: Monday-Friday, 8:00a-4:30p
REQUIRED: Bachelor's Degree in clinically-focused area such as RN, OT, PT, pharmacist, health information technology, or other healthcare-related degree.
PREFERRED: Master's Degree in clinically-focused area such as RN, OT, PT, pharmacist, health information technology, or other healthcare-related degree.
Minimum Certification Requirements
CPPS/CPHQ, LEAN/Six Sigma Certification and/or similar training highly preferred.
5 years of healthcare experience including data analytics or use of data to drive performance improvement
Strong analytical skills to analyze complex datasets and identify trends/solutions to data quality issues
Must be fluent in process improvement methods and tools to evaluate, measure capability, and redesign operational and clinical processes.
Candidate will be able to interpret and display data in manner that identifies areas of opportunity and engages leaders to identify tactics for care improvement.
Skilled in Utilizing Process/Performance improvement methodologies (IHI, Lean, Six Sigma, etc.)
Knowledge of data governance policies and procedures
Analytic, problem solving, and issue resolution skills
Demonstrated written and verbal communication skills with ability to communicate data issues and solutions to both technical and non-technical staff