2707 Equity Analyst jobs in Rockville Center,NY

Customer Service Representative - Remote
What You'll Do:
Be a User Champion: Respond to inquiries via chat, email, and phone, providing clear, concise, and empathetic solutions.
Tech Troubleshooter: Diagnose and resolve technical issues related to the ProboTalent platform, escalating complex problems to specialized teams when needed.
Educate & Empower: Guide users through platform functionalities and share best practices for leveraging AI in their recruitment processes.
Document Everything: Accurately record all customer interactions and resolutions within our CRM system.
Collaborate for Improvement: Work closely with product and engineering teams, sharing valuable user feedback to drive product enhancements.
Proactive Problem Solver: Identify trends in customer inquiries to develop and update self-service resources proactively.
What You Bring to the Team:
Exceptional Communication: Your ability to clearly and empathetically explain complex information to diverse audiences is key.
Tech Savvy: You're proficient in navigating and troubleshooting web-based software applications and grasp basic technical concepts quickly.
Active Listener: You excel at understanding user needs and concerns, getting to the heart of issues efficiently.
Multitasking Master: You can manage multiple support requests simultaneously while consistently delivering high-quality service.
Analytical Mindset: Your strong problem-solving skills mean you can identify root causes and implement effective solutions.
CRM & Helpdesk Experience: You're comfortable with CRM software and helpdesk tools for efficient case management.
Continuous Learner: You have a proactive mindset, eager to learn new technologies and adapt to evolving product features.
Feedback Provider: You're able to offer constructive feedback on product usability and the overall customer experience.

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VP, Enterprise Fraud Analytics & Reporting

Synchrony Financial

New York, NY 10012

Remote

7-10 years hands on experience building and managing comprehensive data infrastructure serving a wide base of constituents focusing on Management Reporting, Strategy and Analysis, and Operational Performance Management.
5+ years of hands-on SAS experience.
Strong SQL skills and experience working with large datasets in enterprise environments.
Minimum 5+ years of experience in Financial Services, with a focus on Fraud detection, prevention, and investigation.
Demonstrated experience working in a fast-paced environment with shifting priorities and tight timelines.
Ability to design, support, and optimize complex end-to-end flows (multi-step dependencies, upstream/downstream integrations, SLA management, reruns/recovery procedures).
Strong understanding of KPI's and ability to tell effective stories connecting KPI trends to business drivers.
Advanced dashboarding skills and experience in using Tableau or Sas Visual Analytics
Ability and flexibility to travel for business as required
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

SmartExplore AI is experimental.

New, Posted 9 hours ago

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