2041 Escalations Manager jobs in Austin,TX

Remote Customer Service

Hire Standard Staffing

Austin, TX

Must be a U.S. or Canadian citizen.
Comfortable using Zoom and other online communication tools.
No prior insurance experience is required — only a strong drive to succeed and a willingness to learn.

JLL

Round Rock, TX 78682

High School Diploma or equivalent with valid driver's license required
Minimum 3+ years of facilities management and/or vendor management experience
Demonstrated experience managing performance-based service contracts, SLAs, KPIs, and service recovery actions.
Strong vendor management capability including inspection/audit programs, governance cadence, performance reviews, and corrective action tracking; ability to work independently, prioritize effectively, and maintain organized documentation in fast-paced environments.
Excellent written and verbal communication skills with ability to deliver clear updates to client stakeholders and internal leadership; strong customer service orientation with professional approach to managing expectations and handling escalations.
Working knowledge of budgeting, invoice validation, and operating within defined financial controls to support account fiscal responsibility and cost management.
Proficiency with workplace/service management tools including work order platforms, reporting dashboards, Excel/Google Suite, and other systems used to track performance and operational metrics.