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6366 Event Planner jobs in Rutherford,CA

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Front Desk Agent

The Estate Yountville

Yountville, CA 94599

~ 7 min Onsite

Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms
Front Desk Agent/Guest Experience Specialist
Handle check-ins and check-outs in a friendly efficient and courteous manner
Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy
Greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay
Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel
Establish and maintain good communications and team work with fellow associates and other departments within the hotel
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
Answer inquiries from guests regarding restaurants transportation entertainment etc
Be aware of all rates packages and special promotions; be familiar with all in house groups
Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
Registering guests, making and modifying reservations, hotel operator and concierge duties
Answer guest inquires about hotel service facilities and hours of operation
Handle requests for information mail and messages in an efficient and courteous manner