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Night Auditor (PT $25 per hour)

Tetherow Resort

Bend, OR 97702

$25/hr

OnsiteRetirement Benefit

Night Auditor
Part-time
Minimum of two years of customer service experience
Ideally at least one year in hospitality/hotels or resort
Proficient in Microsoft Word, Outlook and Excel
High school diploma or equivalency degree
Available to work overnight schedules, including weekends and holidays
Verify payment for stay including incidental costs by obtaining credit card information
Completion of end-of-day processes, including closing and balancing all room accounts, counting and balancing cash and credit card receipts, and balancing direct bill and house accounts
Verify and balance department vouchers including golf, membership, food & beverage, special events, fitness center and other departments as necessary
Run trial balance reports, reconcile all settlements and revenue information, investigate or analyze out-of-balance situations and make adjustments or corrections to accounts as needed
Cover front desk operations and switchboard, answering incoming calls within three rings with appropriate greeting
Greet guests warmly and provide guests with appropriate room assignments, room keys, and directions to the rooms while up-selling when appropriate
Assist guests with issues and complaints with empathy and a focus on guest satisfaction; use supervisor support when necessary
Communicate current knowledge of local area, attractions and events to guests
Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due
Provide feedback to day shift on all current and pertinent information