Bachelor's degree in Technology, Computer Science, Information Systems, or related technical discipline, or equivalent experience/training
5 years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies
5+ years in software engineering, AI engineering, or applied ML roles, with 3+ years leading engineering teams
Strong understanding of LLM-based systems, including agent patterns, RAG, tool/function calling, prompt engineering, and evaluation method
Experience building systems with enterprise-grade security, reliability, and observability
Excellent communication skills to present to executive management often and emphasize the important intersection of business and technology
Proven ability to handle multiple products/work streams and demands efficiently
Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environment
Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon
Basic financial skills

Entry Level Application Development Opportunity

Year Up United

Dallas, TX 75215

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Dallas, TX 75240

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Dallas, TX 75215

Fidelity Investments

Irving, TX 75061

8+ years of IT experience, including deep, hands-on experience with open-source telephony and messaging technologies.
Demonstrated success building core contact center capabilities, including IVR solutions and workforce management systems.
Strong telephony engineering background, with experience designing, deploying, and troubleshooting voice platforms and protocols such as SIP, RTP, PBX, and VoIP.
Proficiency in cloud-native architectures, microservices-based development, and API design.
Experience supporting real-time communications, speech recognition, and conversational AI solutions.
Working knowledge of CI/CD pipelines, automated testing frameworks, and DevOps best practices.
Excellent communication skills and a collaborative, team-oriented mindset.