Bachelor's degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.
Bilingual in English and Spanish
Speaking Over the Phone & Value Reinforcement: Product & Solution Fluency: Must be well-versed in the entire Verizon product catalog, including FWA and OneTalk, to 'right-size' accounts, organically add necessary features, and clearly explain the value of free resources like the Small Business Digital Ready program.
Welcome & Onboarding: verifying products, positioning value-added services, and ensuring a seamless new customer experience. Expertly guide customers through their first bill, confidently explaining complex charges like proration, one-time activation fees, and device promotion timelines to eliminate "bill shock."
Base Management Outbound: Execute curated campaigns and the outbound base offer strategy—determined by Marketing—for strategic upgrades, plan migrations, and special product and service offers.
Value Reinforcement & Right-Sizing: You must be well-versed in Verizon's product catalog (including FWA and OneTalk) to right-size accounts, add necessary features organically when requested by the customer, and explain the value of free resources like the Small Business Digital Ready program.
Prospecting & Opportunity Generation: Active Business Identification: The ability to move beyond the primary call objective (onboarding, offer execution) to actively identify and uncover secondary opportunities, such as new business needs, potential employee hires for the customer's business, and referral leads for new accounts.
System Navigation: The ability to smoothly "swivel-chair" and operate across multiple platforms simultaneously.

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