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Customer Service Representative

Adecco

Austin, TX 78724

$25.66/hr

RemoteHealth InsurancePaid Time OffRetirement Benefit

Bachelor degree OR equivalent working experience
Strong spoken and written english
Strong communication skill - written and spoken (Ability to Use Positive Language)
Knowledge of product or service
SAP/CRM/ Supply chain process knowledge is a plus
Master degree is a plus
Schedule: Monday - Friday 10:30 A.M. to 7:30 P.M
Location:- Austin, TX
Work Type:- 100% Remote but require Candidates residing nearby Austin as they will be called in once a quarter for Team engagements and programs. Candidates from Austin, Georgetown, Round Rock or surrounding area will be considered.
Pay is $25.66 per hour
Face of CLIENT for 24x7 call center support
Responsible for resolving customer issue from beginning to end
Responsible to process and maintain customer request via emails and phone call in SAP CRM System
Responsible to create and maintain quotations/sales orders/service case in SAP CRM system
Responsible in managing customer escalation by working closely with internal stakeholders
Required to use existing procedures to problem solve customer escalation and follow up
Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
Required to adhere to business, operation procedures and financial policy
Additional language skill - for multiple region support
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements