Comfortable working independently under contract.
USB headset required.
Android or Apple smartphone required for authentication purposes.
Minimum 1 year of phone-based customer service experience.
Ability to navigate multiple systems and accurately document call notes.
Strong verbal and written communication skills.
Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).
Wired high-speed internet connection required.
Patience, professionalism, and strong problem-solving skills.

Remote Customer Support Specialist - Choose your Schedule

TurboTax

Plano, TX 75025

Strong communication is key in assisting customers with TurboTax products and tax return software
The ability to understand and empathize with our customers' needs while driving innovation and providing top-notch service
Work from home
To be successful in this Gig as a Service Provider for TurboTax you will need
Minimum 25 hours per week required
Set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday
Proficient in the following

Entry Level-Virtual Team Leader

Globe life Zuzick Organization

Farmersville, TX

Spang & Company

Mckinney, TX 75069

FedEx Logistics

Dallas, TX 75261

Organizational Skills
Maintain and keep current all shipment documentation in compliance with all record keeping requirements
Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs
Data entry and processing of various import related documentation for submission to US Customs
Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers
Inter-personal skills
1st 3 weeks of training are on - site
Paid Training Provided
Ability to work independently with minimum supervision
Handle high volume of work
Provide impeccable customer service
Adhere to all international importing regulations
Handle time sensitive work
Pay: $17.25/hr
Excellent communication skills, verbal and written
HS Diploma or GED required
Data entry/keyboard experience required
This is role variable remote, with some work from home opportunity and some in the office work, dependent on company policy
Process agency brokerage shipments
Ability to use multiple systems and reference material
Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows