1729 Global Operations Analyst jobs in Chicago,IL

Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada.
Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system.
Perform IT operational and maintenance tasks, as assigned
Perform audits and documentation for IT inventory (hardware and software) and system access
Responsible for user registration and role setting for business systems
Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones.
Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal.
Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams
Deploy and administer technology solutions
Collaborate with Global and other regional technology teams for solutions
Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook.
Highly motivated with the ability to work independently and as part of a team
Ability to evaluate data, analyze, and problem solve.
Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management.
Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks.
Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn
Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management.
Some travel and flexibility in work hours is required.
Ability to take part in on-call rotation is required.
2+ years of modern systems management
2+ years of application and cloud service management
3+ years of desktop and application IT Support
3+ years customer service experience in IT Support

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IT Support Analyst

E. A. Sween Company

Chicago, IL 60695

OnsiteEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

Associate's degree in information technology or related field, or equivalent experience.
3+ years' Experience providing end-user and infrastructure technical support.
Must be on site at Woodridge, IL facility (on-site requirement).
Required hours are 10am-7pm.
Some On call shifts are expected.
Ability to work within an office environment.
Must be able to work in a fast-paced, autonomous environment.
Must be able to organize, prioritize, multi-task, meet deadlines, act professionally, and maintain information confidentiality.
Some travel is required.
Experience with network hardware and software.
Experience working with network and security administrative processes such as password management.
Document incidents, resolutions, and procedures in the ticketing system.
Assist with employee onboarding and offboarding activities. Which includes setting up new equipment for the employee onboarding.
Monitor network connectivity identifying and working with network providers to resolve outages.
Monitoring nightly batch schedules and doing basic troubleshooting if issues occur
Experience monitoring nightly batch schedules and doing basic troubleshooting