1233 Goodwill jobs in Mount Laurel,NJ

CUSTOMER SERVICE MANAGER

Goodwill

Philadelphia, PA 19120

Goodwill Industries of Southern New Jersey and Phi

Philadelphia, PA 19120

Shields Facilities Maintenance LLC

Maple Shade, NJ 08052

Account Manager
The Account Manager will be responsible for the complete management of assigned customers, from sourcing of vendors and insurance certification, to tracking work progress at customer locations.
Source and evaluate qualified competitive vendors who meet all compliance standards.
Choose the best vendors to provide needed services and manage contracts with these vendors.
Ensure compliance on an ongoing basis consistent with company and customer requirements.
Investigate issues that arise pertaining to assigned accounts, working to determine the root cause of the problem and developing a plan for resolution.
Track all open tasks and jobs, evaluating the quality of service delivery to ensure they are completed on time and to the customer's satisfaction.
Provide appropriate documentation, consistent with the scope of work and customer expectations.
Prepare relevant documentation for invoicing and manage any invoicing disputes.
Communicate with clients to ensure account satisfaction and professionally handle any customer complaints.
Available for on-call after hours and weekend snow services support.