Minimum of five years of recent experience managing paratransit call center operations or similar position (a similar position would be a general manager or project manager overseeing operations, safety and training, scheduling and dispatching or call center, human resources/labor relations, vehicle maintenance, vehicle inventory and rolling stock, regulatory requirements (e.g., FTA DOT ADA and drug and alcohol, DOJ Title VI. andstate DOT regulations) and other transportation related areas);
Demonstrated ability to recruit and develop staff;
Evidence of building solid relationships with supervisors, peers, and subordinates;
Demonstrated ability to build and continuously motivate highly effective teams;
Successful track record in managing budgets and/or profit and loss responsibility;
Ability to interface with Pace directors, elected officials, and all levels of hourly and salaried employees, including senior management;
Ability to obtain successful results without supervision;
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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High School diploma or GED equivalent
Passionate about customer service and must have relevant work experience
Excellent communication skills (written and verbal) in country specific language
Commitment to continuous improvement
Self motivated and able to work independently
Attentive to detail and numerate
Ability to follow processes and procedures and apply flexible approach when required
Must be able to type and learn airline specific computer reservation/ ticketing software
Willingness to work in inclement weather