2478 Guest Service Specialist jobs in Dallas,TX

3+ years of Loss Mitigation and Mortgage Collections experience
Strong knowledge of investor guidelines including FHA, VA, FNMA, and FHLMC
Experience with collections, loss mitigation, mortgage servicing, bankruptcy procedures, and Fair Debt Collection regulations
Excellent verbal and written communication skills with strong negotiation, customer service, and conflict resolution abilities
Proficiency in Microsoft Office applications with strong attention to detail and ability to manage multiple priorities in a fast-paced environment
Pay: $25 - $27/hour
Shift: 11:00 AM – 8:00 PM EST
100% remote position
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act, Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

IT Help Desk Agent

Parkland Health Hospital System

Dallas, TX 75235

High School Diploma Required.
Must have a three years of cumulative experience consisting of intermediate level IT help desk, IT service desk, or technical support experience.
Must have an intermediate knowledge of a service desk or help desk environment.
Must have an intermediate knowledge of computers, computer networks and troubleshooting concepts and ticketing software.
Must be able to communicate effectively, both verbally and in writing.
Must have the ability to troubleshoot intermediate level technical problems.
Must be able to use critical thinking skills to identify work arounds and resolve computer problems.
Must be able to demonstrate empathy. You may be handling contacts from customers in difficult situations.
Must be able to multitask as you will have to switch between multiple systems while helping customers.
Must be able to manage inbound calls in a timely and effective manner.
Must be able to research customer problems using knowledge base articles and other resources.
Must be able to provide the right solutions to customers or escalate to the appropriate Level 2 support team.
Must meet quality KPI (Key Performance Indicators) targets.