3246 Hampton Inn jobs in Cedar Rapids,IA

Easy Apply

Hotel Guest Service Manager

AC Marriott

Cedar Rapids, IA 52404

OnsiteHealth InsurancePaid Time OffRetirement Benefit

Hires, trains, schedules, assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC & franchise operating procedures for all hotels.
Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve hotel customer satisfaction.
Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns.
Develops and maintains guest information files regarding the property, community and surrounding attractions.
Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.
Knows, adheres to and trains staff on cash and credit card handling procedures. Files and posts all changes to the guest ledger and city ledger account.
Sends out letters of confirmation or returns checks when registration cannot be accepted.
Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies.
Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy.
Patrols public rooms, investigates disturbances, and resolves conflicts.
Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action. Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays.
Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.
Train, oversee, and cover Van Driver and Housemen positions when necessary.

SmartExplore AI is experimental.

New, Posted 16 hours ago

Apply Directly

Shared Living Provider

Mosaic Contractors

Cedar Rapids, IA

Remote

Must be at least 18 years of age
You must be a current resident of the state of Iowa (due to state funding restrictions).
Must reside in Iowa
Must own or rent your current home;
Must have a home that is fully wheelchair accessible in the Des Moines and surrounding Metro areas
Active homeowner's or renter's insurance
Reliable transportation, valid driver's license, and current vehicle insurance
Own/Rent your own home, apartment, condo, or townhouse
Internet access and basic computer skills
Ability to complete required screenings, background checks, and training

SmartExplore AI is experimental.