975 Happy Agencies jobs in Florida

Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
A PC with Windows 11 (Macs and Chromebooks are not supported at this time)
A processor that meets the minimum requirements:_Intel Core i3 9 th Gen or newer, AMD Ryzen 3 or newer, or equivalent_
At least 8GB of useable RAM
At least 200MB of free hard drive space
Up-to-date antivirus software
Access to a smartphone or device for multi-factor authentication
Dual monitors, each capable of displaying at least 1024 x 768 pixels
A USB noise-cancelling headset
A webcam for your certification experience
Quiet, dedicated, paperless and cell phone free workspace, along with:
NexRep contracts with people in 31 states. You are eligible to contract with NexRep if you reside in one of these states: AL, AK, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY. We do not currently contract with anyone outside of the US.

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Call Center Customer Service Rep

Adecco

Jacksonville, FL 32210

$21/hr

RemoteHealth InsurancePaid Time OffRetirement Benefit

Minimum of 2 years of customer service experience, preferably in a call center, banking, financial services, or high-volume customer support environment
Strong computer literacy with proficiency in Microsoft Outlook, Word, and PowerPoint and the ability to navigate multiple applications while documenting client interactions
Excellent verbal and written communication skills, strong grammar, and the ability to communicate effectively with customers, peers, and management
Ability to work successfully in a fast-paced, high-call-volume environment while maintaining professionalism and delivering quality customer service
Proven conflict resolution and de-escalation skills with the ability to handle difficult customer situations respectfully and professionally
Ability to handle confidential information responsibly and maintain strict adherence to company policies and procedures
Positive attitude with a willingness to accept coaching and continuous performance feedback
Self-motivated, ambitious, dependable, and able to work effectively in a team-oriented environment
Must follow attendance guidelines, including proper call-out procedures and communication with supervisors and vendors
Punctuality is critical; employees are allotted 16 hours of occurrence time within the first 90 days
Cell phone usage is restricted and will be discussed by management during onboarding
Must be comfortable working in a virtual setting while onsite during training
Training duration ranges from 5-7 weeks
On-the-job training (OJT) provided by certified mentors and subject matter experts
Associates can expect to handle approximately 40-60 customer calls per day once fully trained