1824 Help Desk Associate jobs in Chicago,IL

High school diploma or GED equivalent required
Must be able to work consistently in person at our Chicago, IL location
Experience using scheduling systems, EHRs/EMRs, and basic office technology
Intermediate skills in Google Suite, Microsoft Word, Excel, and Outlook
Strong interpersonal and communication skills with a patient-first mindset
Ability to handle sensitive information with extreme professionalism and discretion
Excellent organizational skills, strong attention to detail, and the ability to multi-task and prioritize workload
Must be punctual, flexible, and have a positive problem-solving attitude
Education and work experience in medical, psychiatric, or healthcare office setting preferred
Front Desk Operations: manage daily operations including answering phone calls and routing calls
Scheduling & Coordination: schedule appointments based on visit type, time, staffing, and supplies
Billing & Documentation: verify patient information, check insurance benefits, obtain pre-authorizations if needed, collect co-pays or required documentation
Compliance & Systems: interact with EHR/EMR software to maintain records in HIPAA compliance
Program Support: understand Spravato REMS program and serve as Authorized Representative for the clinic
Location: Chicago, IL