5045 Help Desk jobs in Demarest,NJ

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Closter, NJ 07624

Netflix

Ridgefield Park, NJ 07660

TEKsystems

Harrison, NY 10528

Experience answering and escalating a large volume of phone calls in a service desk or call center environment.
Proven ability to work effectively in a high-stress, fast-paced support setting.
Background within an IT troubleshooting environment, including basic understanding of end-user support.
Exceptional customer service skills and professional phone presence.
Strong verbal and written communication skills for interacting with end users and internal teams.
Ability to perform basic remote support, including password resets and simple issue resolution.
High attention to detail when handling tickets, documenting issues, and following processes.
Professional demeanor and the ability to remain calm, courteous, and helpful with all users.
Experience supporting PC moves, setups, deployments, and migrations.
Prior experience working within a structured service desk team.
Interest in gaining exposure to enterprise-level infrastructure technologies.
Motivation to grow into longer-term or expanded roles within a larger technology organization.