High school diploma or equivalent.
1+ years of customer service and administrative experience.
Computer and keyboard proficiency – job duties performed are essentially paperless.
Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the customer's needs at the forefront of every interaction.
Adaptable, patient, and highly detail-oriented and data-efficient.
Highly organized, with strong time management skills and the ability to be resourceful.
Proficiency using Microsoft Office Suite.
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
Overtime hours may be required based on business needs.
Standing| Occasionally (11-33%)
Walking| Occasionally (11-33%)
Sitting| Constantly (67-100%)
Driving a car/van/truck| Never (0%)
Reaching with hands and arms (up, down, or outward)| Occasionally (11-33%)
Typing| Constantly (67-100%)
Using hands to touch/manipulate/handle| Occasionally (11-33%)
Climbing and/or balancing| Never (0%)
Working at heights| Never (0%)
Stooping, kneeling, or crouching| Never (0%)
Talking and/or listening| Constantly (67-100%)
Using foot controls| Never (0%)
Twisting of the body| Rarely (1-10%)
Twisting of the wrist/arm| Rarely (1-10%)
Lifting < 10 pounds| Occasionally (11-33%)
Lifting between 10 to 25 pounds| Never (0%)
Lifting between 25 to 50 pounds| Never (0%)
Lifting between 50 to 75 pounds| Never (0%)
Lifting over 75 pounds| Never (0%)
Exposure to extreme heat or cold| Never (0%)
Exposure to loud noise | Never (0%)