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Social Services Director

Cherokee Federal

New York, NY 10023

OnsiteBilingual Preferred

Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Public Administration, Sociology, or related field required.
Minimum five (5) years of progressively responsible experience in homeless services, emergency shelter, supportive housing, residential services, or human services.
Minimum three (3) years of supervisory or management experience overseeing social service professionals.
Demonstrated experience working within the NYC Department of Homeless Services shelter system.
Demonstrated experience with HRA housing subsidy programs and supportive housing.
Experience supervising multidisciplinary teams.
Extensive knowledge of NYC DHS shelter operations.
Strong knowledge of HRA housing subsidy programs, supportive housing, and permanent housing placement strategies.
Working knowledge of OTDA regulations.
Strong understanding of Independent Living Plans, psychosocial assessments, housing planning, and case management best practices.
Advanced working knowledge of CARES, HOME, CAPS/CAPCAP, and related shelter management systems.
Strong understanding of trauma informed care, crisis intervention, motivational interviewing, and strengths-based case management.
Exceptional leadership, coaching, accountability, and performance management skills.
Ability to analyze performance data, identify trends, implement corrective action plans, and achieve measurable outcomes.
Excellent written, verbal, and presentation skills.
Strong organizational and project management abilities.
Ability to prioritize multiple competing responsibilities within a fast paced 24-hour shelter environment.
Proficiency with Microsoft Office Suite and shelter management systems.
CPR/First Aid certification, Mandated Reporter training, Naloxone certification, and other required certifications must be obtained within program-established timelines.