2535 Implementation Project Manager Systems jobs in Chicago,IL

Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada.
Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system.
Perform IT operational and maintenance tasks, as assigned
Perform audits and documentation for IT inventory (hardware and software) and system access
Responsible for user registration and role setting for business systems
Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones.
Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal.
Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams
Deploy and administer technology solutions
Collaborate with Global and other regional technology teams for solutions
Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook.
Highly motivated with the ability to work independently and as part of a team
Ability to evaluate data, analyze, and problem solve.
Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management.
Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks.
Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn
Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management.
Some travel and flexibility in work hours is required.
Ability to take part in on-call rotation is required.
2+ years of modern systems management
2+ years of application and cloud service management
3+ years of desktop and application IT Support
3+ years customer service experience in IT Support

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New, Posted 14 hours ago

Jobcase

Platform Support Manager

Arrive Logistics

Chicago, IL 60601

$112,000-$140,000/yr

New, Posted 7 hours ago

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Manager of Enterprise Systems Integration (On-Site)

Ace Hardware Corporation

Oak Brook, IL 60523

$158,400-$205,950/yr

~ 27 min OnsiteChildcare AssistanceEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

10+ years of experience in systems integration engineering, with 3+ years in a formal people leadership role managing teams of 10+ FTE developers, including experience managing on/offshore staff augmentation consultants.
5+ years of hands-on experience with enterprise integration and data platform tooling, including Informatica (PowerCenter, DEI), IBM middleware (Sterling, Message Broker, APIC), Azure integration services (ADF, APIM), Hadoop, Databricks. Experience with Informatica, Hadoop and Databricks is required.
5+ years leading modernization initiatives transitioning enterprise environments from batch-processing to Event-Driven Architecture (EDA), with demonstrated emphasis on operational continuity during migration.
5+ years managing production integration systems at high volume, with a strong understanding of supply chain data requirements in a retail context; proficiency with enterprise ITSM tooling, for incident and change management.
Practical understanding of AI/ML as it applies to integration engineering - including AIOps tooling for intelligent monitoring and anomaly detection, integration patterns that support AI/ML data pipelines, and the governed use of AI-assisted development tools (including GitHub Copilot) within an engineering team.
Bachelor's degree in computer science or IS; excellent communication skills to facilitate technical alignment across IT.

SmartExplore AI is experimental.

New, Posted 14 hours ago