6894 Information Technology jobs in Plano,TX

Onsite customer facing experience.
Technical/mechanical hardware repair experience.
Demonstrated technical/mechanical aptitude for learning new technology.
High School diploma or equivalent, plus additional hardware technology training. College preferred.
Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
Availability to work both scheduled and unscheduled overtime.
Participate in assigned work during non-traditional workdays, holidays and shift work.

Warehouse - Earn Up to $37/hr

TradeJobsWorkforce

Plano, TX 75093

HTC Global Services

Plano, TX

Parkland Health Hospital System

Dallas, TX 75235

High School Diploma Required.
Must have a three years of cumulative experience consisting of intermediate level IT help desk, IT service desk, or technical support experience.
Must have an intermediate knowledge of a service desk or help desk environment.
Must have an intermediate knowledge of computers, computer networks and troubleshooting concepts and ticketing software.
Must be able to communicate effectively, both verbally and in writing.
Must have the ability to troubleshoot intermediate level technical problems.
Must be able to use critical thinking skills to identify work arounds and resolve computer problems.
Must be able to demonstrate empathy. You may be handling contacts from customers in difficult situations.
Must be able to multitask as you will have to switch between multiple systems while helping customers.
Must be able to manage inbound calls in a timely and effective manner.
Must be able to research customer problems using knowledge base articles and other resources.
Must be able to provide the right solutions to customers or escalate to the appropriate Level 2 support team.
Must meet quality KPI (Key Performance Indicators) targets.