High school diploma required
1+ years of practical and relevant IT support experience required
1+ years of experience working with Microsoft 365 (D365, Intune, Power BI, Power Automate) required
Strong understanding of computers (both hardware and software) and familiarity with platforms such as Windows Admin Tools, Citrix, Microsoft VDI, Dynamics Finance and Operations, and Dynamics CE
Experience with building and deploying Power BI forms and Power Automate flows
Familiarity with service management software (Freshdesk) or other IT ticketing system
Strong written and verbal communication skills
Ability to speak Spanish or Dutch is a plus
Working knowledge of networking concepts and protocols
Knowledge of hardware, software, and related technology for supporting iOS and Android
Willingness to learn and apply new technologies
Ability to travel to other domestic Koppert offices for support as needed, up to 10% of the time
Ability to occasionally provide support outside of standard business hours
Ability to regularly sit, stand, or walk for long periods of time
Ability to travel (air and ground) up to 10% of the time
Ability to regularly lift and/or move up to ten (10) pounds, frequently lift and/or move up to twenty-five (25) pounds, and occasionally lift up to fifty (50) pounds
While performing the duties of this job, the employee is regularly exposed to repetitive motion, bending, twisting, crouching, reaching, pushing, and/or pulling
Ability to control emotions under various levels of pressures, stress, and fast paced activities