Provides friendly and efficient service in a timely manner to guests according to company policies, procedures, programs and performance standards.
Shows guests genuine hospitality while providing them with a memorable experience.
Look like a professional and show sincerity with a positive, friendly attitude.
Performs all duties to maximize guest satisfaction and quality of work environment as directed by Manager on Duty.
Guest Interactions
Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene.
Greets guest in a courteous and respectable way when seated at station.
Welcomes guests immediate upon seating with a non-scripted greeting
Using acquired menu knowledge, offers menu suggestions, answers questions and anticipates guests' needs.
Deliver Hot Food – Check completed food orders for accuracy, appearance and temperature, deliver to the table immediately.
Deliver Perkins Service – Show a desire to please with your genuine hospitality, personality and specific suggestions at every step. Actively engage Guests who have concerns and remedy them. Ensure that each Guest is 100% satisfied with his/her dining experience.
Clean – Keep tables/station, pantry line area and dining room common areas clean. Complete assigned Perkins cleaning system duties.
Attends to any additional guests' needs or requests
Maintains dining area – pre-bussing, detailing etc.
Maintains cleanliness of his/her stations and pantry.
Performs side work during shift downtime including but not limited to; rolling silverware, restocking cleaning works stations and bussing tables, etc.
Executes the service cycle and team responsibilities at all times. Ensures 100% guest satisfaction on every visit.
Communicates with Manager on Duty and coworkers regarding product/service deficiencies. equipment, safety problems. Etc.
Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration.
Processes Orders
Writes guest check and/or operates POS equipment pursuant to company policies.
Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
Assists Team Members
Maintains service stations, garnish line, service bar and common areas of the restaurant
Restocks service station with glasses, tea, ice and plates
Restocks garnish line
Fills condiments
Sorts, polishes and rolls silverware
Cleans mirrors and artifacts
Runs food for all servers to ensure hot food is served hot
Maintains cleanliness of dining room, and pantry area.