4893 It Desktop Support Technician jobs in Wheaton,IL

Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada.
Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system.
Perform IT operational and maintenance tasks, as assigned
Perform audits and documentation for IT inventory (hardware and software) and system access
Responsible for user registration and role setting for business systems
Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones.
Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal.
Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams
Deploy and administer technology solutions
Collaborate with Global and other regional technology teams for solutions
Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook.
Highly motivated with the ability to work independently and as part of a team
Ability to evaluate data, analyze, and problem solve.
Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management.
Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks.
Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn
Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management.
Some travel and flexibility in work hours is required.
Ability to take part in on-call rotation is required.
2+ years of modern systems management
2+ years of application and cloud service management
3+ years of desktop and application IT Support
3+ years customer service experience in IT Support

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Desktop Support Engineer

TEKsystems c/o Allegis Group

Downers Grove, IL 60516

$30-$40/hr

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Data Entry Specialist

CARVANA

Schaumburg, IL 60193

$17/hr

~ 34 min OnsiteEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

1+ years of work experience in an administrative or data entry capacity.
High School Diploma, GED, or equivalent education required.
Ability to manage, organize, and reconcile multiple sources of information with accuracy.
Ability to handle multiple tasks and priorities effectively.
Professional written and verbal communication skills.
Tech savviness: Able to navigate multiple systems, learn new tools, and effectively troubleshoot
Resiliency: Ability and willingness to learn new things; apply that learning to perform successfully.
Must be able to maintain composure and efficiently problem solve during escalated situations, always putting forth a solution oriented mindset
Critical thinker and the ability to make appropriate judgment calls.
Regular, consistent attendance in office (no remote work allowed).
Ability to obtain notary based on state-specific requirements (as needed)
Ability to read, write, speak, and understand English.

SmartExplore AI is experimental.

New, Posted 16 hours ago