696 It Director jobs in Madisonville,TN

Desktop Support Technician
This position is 5 days per week on-site in Maryville, TN
Provide assistance and support for incoming tickets through walk up, email, and service desk related to computer systems, software, and hardware
Support all internal users on site and help with level 1 support for incoming calls and tickets from the helpdesk
Work on the infrastructure side - basic routers and switches
There are several buildings across the campus, a mix of manufacturing and office
This team sits in an office space but will walk a mile or more per day through the buildings, providing a range of troubleshooting and repairs based on ticket load
The ticketing system is ServiceDesk Plus
45-50 tickets a week
Zebra printer jams, imaging, troubleshooting, escorting vendors, maintenance
First level support for production systems- reboots, troubleshooting, network check
Candidates should have strong computer knowledge and hardware troubleshooting abilities as well as the ability to communicate with customers, co-workers, management, and business contacts professionally
Good communication is a huge part of this position
Candidates must be able to communicate effectively with all end users as well as co-workers, executives, and associates in a professional manner
This candidate should also have strong organizational skills, they must be able to work well with a team, and they must have the ability to learn and pick up new software applications quickly
Hardware and software troubleshooting
Microsoft Windows 10, Office 365, Active Directory
PC Imaging using SCCM or WDS
Printer troubleshooting - thermal printer experience is a plus
Experience with thermal printers would be great, as well as prior experience in a manufacturing environment
This is a Contract position based out of Maryville, TN
The pay range for this position is $21.00 - $27.00/hr