Bachelor's degree with major in Information Systems (IS), Information Technology (IT), Information Assurance (IA), Computer Science, or related field.
Seven years of increasingly responsible experience in the information technology field, with a strong focus on server administration, network administration and/or network engineering, IT infrastructure administration, and IT service desk.
Four years of leadership responsibilities including experience with employee performance reviews and coaching and managerial administrative tasks like timekeeping approvals.
Five years of work experience managing or leading enterprise system implementation projects and/or IT infrastructure technologies.
Proven administrative and management skills in a Cisco and Microsoft environment, including Microsoft Exchange, Cisco switches, routers, firewalls.
Advanced working knowledge of cyber security operations, controls, vulnerability management, incident response.
Advanced working knowledge of multiple computer hardware platforms, operating systems, SAN, disaster recovery strategy, firewalls, telecommunications, LAN/WAN, internet connectivity, and security issues.
Working knowledge of N-Tier application architectures.
Working knowledge of cloud-based or hosted services. For example, Azure, AWS, Platform as a Service (PaaS), Software as a Service (SaaS), and Infrastructure as a Service (IaaS).
Experience managing Microsoft 365 licenses, user management, and security configuration
Experience operating a service desk and IT Service Management processes.
Demonstrated ability to manage vendors/partners and deliver outcomes through a mix of internal staff and service providers.
Possess management skills in directing, motivating, appraising, and training employees.
Good oral and written communication skills with ability to translate technical considerations into business impact; must be a good listener.
Ability to be assertive, flexible, demonstrate initiative, and consistently display sound judgment.
Ability to be detail oriented, creative, and well organized.
Ability to interface well with departmental and user department personnel.
Ability to maintain confidentiality.
Ability to successfully complete a pre-employment drug screening and background verification in accordance with WaterOne standards.