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Entry Level Call Center Specialist

TEKsystems

Martinsburg, WV 25404

$19.50/hr

HybridHealth InsurancePaid Time OffRetirement Benefit

High School Diploma or equivalent.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Proficiency with computers, and strong typing skills.
Ability to ask prying questions and diffuse tense situations when needed.
Strong time management and decision-making skills.
Adaptability and accountability.
100% Onsite in Winchester, VA until released to hybrid schedule
Training hours: 7:30am – 4:00pm
Normal shifts available after training: Sun – Fri OR Mon – Sat FLEX: Start times in between 11am-2pm
Training is M-F, 7:30am – 4:00pm EST (Training duration is 15 working days consisting of 10-11 days of trainer led instruction and OJT plus 5 working days of field exercises on the phone) Classes are Mon-Fri
Immediately after completion of training, trainees will go through 10 working days of nesting.
During nesting, you will be taking calls, have one hour debriefs and receive extra procedural guidance.
You will work the training schedule during nesting.
After nesting, you will work your assigned shift and schedule (Mon-Sat or Sun-Fri) must meet teleworking guidelines including satisfactory performance & attendance.
Approximately 10 business days after nesting, you will attend 12-15 days of bridge training where you will learn the rest of your skill.
The scheduled time of this training will be different from your regular shift.
Successful completion of bridge training is required to be considered for conversion to a full-time employee.
This is a Contract to Hire position based out of Martinsburg, WV.
Pay and Benefits The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D; for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Martinsburg,WV.
Application Deadline This position is anticipated to close on Jun 5, 2026.