Manages employee relations activities including performance evaluations, coaching and corrective actions, documentation, and resolution of employee concerns in partnership with Human Resources
Leads succession planning and talent development efforts by identifying high-potential employees, supporting skill development, and building bench strength for key production and Mailshop roles
Addresses safety concerns and hazards promptly, reinforcing a strong safety culture across all shifts
Promotes a positive work environment focused on teamwork, accountability, safety, and continuous improvement
Conducts regular quality checks to identify, troubleshoot, and resolve errors, ensuring high-quality output and minimizing rework
Implements and maintains quality standards throughout all production and Mailshop processes
Establishes wage levels, recommends merit increases, and supports compensation decisions in alignment with company guidelines and budget expectations
Production Manager
Monitors production waste and implements corrective actions to optimize material utilization and reduce cost
Drives collaboration, data accuracy, and continuous improvement in how production data is captured, validated, and used across Laser, Bindery (Forms Conversion), and Mailshop operations; proactively identifies data gaps or challenges and works with Area Leads, Coordinators, and supporting teams to resolve them
Prints, prioritizes, and manages work orders for each area, ensuring timely execution and adherence to customer deadlines
Performs additional responsibilities as required to support operational objectives and team success
Maintains appropriate inventory levels for materials and supplies, coordinating ordering activities to prevent shortages or production delays
Leads, directs, and mentors a team of Area Leads, Coordinators, Production Operators, and support staff
Ensures people-management practices, compensation actions, and employee relations activities comply with applicable labor laws, company policies, and regulatory requirements
Coaches and develops Area Leads and Coordinators to effectively lead daily team huddles focused on production execution, quality, safety, and waste reduction
Monitors daily operations to ensure compliance with safety policies, procedures, and regulatory requirements
Assigns tasks, implements schedules, addresses personnel issues, and ensures adequate staffing across Laser, Bindery (Forms Conversion), and Mailshop operations
Leads and participates in continuous improvement initiatives aimed at improving productivity, equipment performance, quality, and labor efficiency
Collaborates with the leadership team, and specifically with Maintenance, to address daily execution opportunities and resolve delivery challenges impacting production flow and customer commitments
Drives collaboration between Maintenance, Area Leads, and Coordinators to ensure timely escalation, clear communication, and rapid resolution of equipment- and process-related issues affecting daily execution
Coordinates collaboration and execution across Laser, Bindery (Forms Conversion), and Mailshop operations by utilizing production data, performance metrics, and visual management tools to drive priorities, improve decision-making, and support daily execution
Optimizes workflow across Laser (all Laser operations), Bindery (Forms Conversion), and Mailshop