1267 Kaiser jobs in El Cajon,CA

High School Diploma or Equivalent.
One to two years customer service experience; in a contact center preferred.
Demonstrated understanding of computer-based tools and programs.
Ability to work independently and within contact center teams.
Good problem-solving skills and asks for guidance when needed.
Good judgment and independent decision making within assigned authority levels.
Positive attitude and excellent interpersonal and listening skills; demonstrates effective customer care with all customers consistently and equally.
Effectively communicates in English - verbal and written.
Efficient and accurate use of systems and tools with a strong ability to multi-tasking.
Respond to and process all customer calls in a prompt and professional manner.
Determine the probable nature of each call by listening carefully, researching customer records and asking questions for clarification.
Communicate clearly and respectfully with callers, restating information when necessary to ensure the customer's understanding.
Acknowledge and resolve customer concerns; promptly escalate complaints when needed.
Process orders, forms, applications, requests, and payments accurately.
Keep records of customer interactions, transactions, comments and complaints by recording clear, complete and concise documentation in case management logs.
Attend and collaboratively participate in staff meetings and training sessions.
The ability to use computer and telephone systems, visual, audio, and manual dexterity capabilities are essential to the work.