Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
Complete end-of-shift reports and close out procedures
Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
Maintain an organized and clean work area
Use suggested selling methods to promote and sell products
Ensure quality service is delivered to every guest
Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
Determine break schedules and team member placement during shift
Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned

House Parents

None

Cleveland, TN 37312

Crew Team Member

McDonald's

Cleveland, TN 37311

Adecco

Chattanooga, TN 37421

High School Diploma, GED, or equivalent
5+ years of customer service or sales support experience, preferably in manufacturing or a regulated product environment
Experience using ERP systems and customer service ticketing platforms
Strong verbal and written communication skills
Proficiency with Microsoft Office tools, including Excel, Outlook, Teams, Word, and SharePoint
Excellent organizational and time-management abilities
Ability to work independently while collaborating across teams
Comfortable working in a call-center-style environment
Typing speed of at least 40 words per minute with minimal errors