1510 Manager Network Performance Insights jobs in Phoenix,AZ

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Remote FP&A Manager - AI Trainer ($50-$60 per hour)

Data Annotation

Phoenix, AZ 85001

$50-$60/hr

RemoteBilingual Preferred

New, Posted 1 day ago

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Executive Director, Quality Management: Member Value Contact Center Enablement

USAA

Phoenix, AZ 85070

HybridFlexible ScheduleHealth InsurancePaid Time OffRetirement Benefit

Bachelor's degree; OR 4 years of relevant education and/or experience.
10 years of progressive experience in quality management, including development and leadership of QA/QC programs control frameworks, and continuous improvement strategies that drive operational performance and regulatory compliance.
4 years of leadership experience building and developing high-performing teams within complex, matrixed organizational environments.
Deep expertise in quality management, continuous improvement, and control frameworks, with strong knowledge of regulatory requirements, risk management principles, and industry best practices.
Experience in regulatory compliance and industry regulations, including familiarity with frameworks such as, but not limited to, OCC Heightened Standards, Fair Lending, Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and consumer protection regulations (e.g., UDAAP).
Demonstrated ability to influence and align senior leaders and cross-functional stakeholders, including 1st and 2nd Lines of Defense, to drive enterprise-wide quality, risk, and compliance initiatives.
Demonstrated executive presence and business acumen, with understanding of financial services operations, industry trends, and evolving regulatory landscapes.
Proven ability to apply risk and compliance frameworks to identify operational gaps and implement practical, outcome-focused solutions.
Experience managing third-party/vendor relationships, including establishing oversight models and contractual quality and compliance controls.

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New, Posted 6 hours ago

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