2206 Microsoft Net Developer jobs in Beaverton,OR

IT Helpdesk Technician

TOUCHMARK

Beaverton, OR 97007

1–3 years of experience in technical support, help desk, or customer-facing IT roles
Strong hands-on technical aptitude
Entry-level candidates with strong hands-on technical aptitude, certifications, or relevant coursework are encouraged to apply
Strong troubleshooting skills across Windows 10/11 environments
Demonstrate strong troubleshooting skills across Windows 10/11 environments, Microsoft 365 applications, printers, mobile devices, and endpoint hardware
Be comfortable supporting users in both onsite and remote environments using tools such as ScreenConnect, Quick Assist, or equivalent remote support platforms
Understand foundational networking concepts including TCP/IP, DNS, DHCP, Wi-Fi connectivity, and VPN troubleshooting
Have working knowledge of Microsoft Entra ID and Active Directory including password resets, MFA enrollment, account lookups, and basic user account administration
Demonstrate strong customer service and communication skills
Remain calm, professional, and patient while assisting users of varying technical ability
Be highly organized with strong documentation habits; maintain accurate ticket updates, resolution notes, and escalation details within the ITSM platform
Understand the importance of cybersecurity and HIPAA awareness in a healthcare and senior living environment
Assist users with MFA, phishing awareness, and secure IT practices
Bring a proactive, team-oriented mindset with a willingness to learn and grow within IT operations and infrastructure support