Proficiency in English required, additional languages beneficial
Proficiency with Microsoft Office and service management software
Ability to read and interpret technical documentation, electrical schematics, and system diagrams
Physical ability to lift up to 50 lbs. and work in laboratory environments
Demonstrated success achieving customer satisfaction goals
Ability to travel up to 75% within assigned territory
Excellent customer service and communication skills
On-site installation, repair, calibration, testing, and maintenance of electron microscopy systems
Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field OR equivalent combination of education and technical experience
Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level
Strong organizational and time management capabilities
Experience diagnosing and repairing ultra-high vacuum systems and high voltage equipment
Strong analytical and problem-solving skills
Travel frequently to customer sites, sometimes on short notice, to resolve service issues
Valid driver's license required
3+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating complex analytical instrumentation such as SEM, TEM, FIB, Ion Beam&focusarea;=Search All, or similar systems
Ability to effectively train customers on equipment operation and maintenance
Diagnose and resolve complex mechanical, electronic, vacuum, and software-related system issues

SmartExplore AI is experimental.

Higher-Hire

Customer Support Specialist - Work From Home

Paradigm

Corbin, KY 40701

RemoteHealth InsurancePaid Time OffRetirement Benefit

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Computer Systems Repairer - 30 Weeks Paid Training

U.S. Army

Whitley City, KY

OnsiteEducation AssistanceHealth InsurancePaid Time Off

Attend a 30-week paid training program to gain skills and certifications in Diagnostics & Repairs, Circuits & Wiring, Electronic Troubleshooting
Advanced certifications available with additional fully funded training programs

SmartExplore AI is experimental.

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