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Convention Services Manager

Renaissance Chicago

Glenview, IL 60025

~ 34 min OnsiteHealth InsurancePaid Time OffRetirement Benefit

Greet all clients as they arrive at the hotel to ensure that they have all the required items per the BEOs
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities
Client must be notified at cutoff date or prior to any estimated attrition charges that will apply
Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues
Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue
Experience with Marriott CI/TY and Opera PMS is a plus
Maintain strong client relations and ensure that convention specifications are communicated and executed
Additional Responsibilities may be assigned by the Director of Sales or General Manager
Knowledge of hotel and competitive market
Participate in Pre or Post Convention meetings and review final invoice with client upon request
Requires good communication skills, both verbal and written
Review sales contracts as well as other important information, i.e., room block, cutoff date, special concessions, and attrition clauses
Update Hotel System with Client information, i.e. Name, Address & Contact Information, Sales Manager's information, Room Count (if necessary), Remarks & Comments, Payment Information, and all other required information needed
Responsible for obtaining all rooming lists, monitor rooming list cut off dates, get all menu details, meeting room setups, refreshment break needs, postings, and any other additional needs of the client to ensure a successful event at the property
Act as a liaison between the sales and operations department of the hotel to ensure a successful event for the clients
Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up
Excellent interpersonal and sales-related skills
Participate in site visits and plan meetings for upcoming groups
Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items
Generate thank-you notes and service evaluations for group clients in conjunction with the Sales Manager
Strong Event Detailing experience from within a hotel events or private events space
Strong events detailing experience
Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word and Excel
Communicate any changes and updated information to hotel departments
Produce and distribute resumes and BEOs to staff