3252 Operations Analyst jobs in Ashburn,VA

Change Management Quality Assurance Analyst

CACI International Inc

Sterling, VA 20164

Minimum Clearance Required to Start: TS/SCI with Polygraph
TS/SCI with poly required
Bachelor's degree in Computer Science, Information Technology, or equivalent experience
5+ years of related work experience
Good working knowledge of the Service Management workflows and ITSM processes
ITIL V3 or 4 certification and training
Strong knowledge of change management methodologies and best practices
Excellent analytical and problem-solving skills
Strong attention to detail and ability to manage multiple projects simultaneously
Proficiency in data analysis and reporting tools
Excellent communication and interpersonal skills
Experience with project management tools and methodologies

Walmart

Haymarket, VA 20168

SAIC

Arlington, VA 22204

Bachelors and 9+ years or more experience; Masters and 3+ years; may accept additional experience in lieu of degree.
Experience with monitoring incident management ticketing systems and keeping production and scheduled jobs on track.
Experience creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs).
Experience with SQL and Toad a plus but not required.
Must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes - both technical and process-related issues.
Good communication skills, both verbal and written, with the ability to discuss issues with customers and other team members.
US Citizenship.
Active secret clearance.