Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation
Document and resolve issues with discrepant rooms with the Front Desk
Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the 'Do Not Disturb' list
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Ensure adherence to quality expectations and standards
Perform other reasonable job duties as requested by Supervisors
Record, monitor, and update list of 'Do Not Disturb' rooms
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
Related Work Experience: At least 1 year of related work experience
Education: High school diploma or G.E.D. equivalent
Enter and locate work-related information using computers
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
Stand, sit, or walk for an extended period of time
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
Complete required Housekeeping paperwork
Speak with others using clear and professional language; prepare and review written documents accurately and completely
Prepare and distribute room assignments to Housekeeping staff