Professional appearance and demeanor.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Friendly, cooperative manner and patience in dealing with guests and staff.
Speak effectively before groups of customers.
Computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Strong time management and problem-solving skills.
Must be proficient in reading and speaking English
Self-starter with the ability to prioritize and handle issues under pressure.
Document events in writing and prepare routine correspondence.
Operate the hotel mobile phone.
Associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request
Excellent oral and written communication skills.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals as well as compute rates, ratio, and percentage and to draw and interpret bar graphs.
Application of common sense understanding to carry out detailed written or oral instructions and deal with problems involving a few concrete variables in standardized situations.