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Remote Customer Service Representative

AFNI

Janesville, WI 53546

$14.50-$15/hr

RemoteEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST.
Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST.
Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.
Afni is currently hiring in the following states. You must live in one of these states:
Alabama
Georgia
North Carolina
South Carolina
Texas
Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
25Mbps Download/10Mbps Upload
Ping Rate – Less than 100 ms
A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
Ability to be on webcam during working hours
Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally
Navigating multiple systems and maintaining a positive attitude under pressure
Quick-thinking problem solver
Self-motivated with a strong work ethic and effective time management in a home office setting
Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.