Complete employee orientation and all mandatory program trainings to guarantee appropriate competency in program requirements.
Certification. CHW certification or equivalent required.
Ability to assist participants in the study meet needs related to patient activation, including treatment education, risk reduction, and prevention.
Knowledge of issues that put people at risk for poorer health, such as homelessness, incarceration, domestic violence, and/or substance use is required.
Prior experience as a CHW preferred.
Ability to help people understand their health condition(s) and develop strategies to improve their health and well-being.
Ability to engage staff and clients in a supportive and empowering way.
Using a handheld device or other technology, submit clear and accurate data collection forms for all work performed.
Personal qualities include energy, diplomacy, sound practical judgment, the ability to work independently during periods of less supervision; and the interpersonal skills to work effectively in partnership with other program staff and community partners.
Experience working with people of different races, ethnicities, cultures, religions and socio-economic backgrounds is essential.
Ability to help manage conflict.
Strong communication skills are necessary.
Participate in all staff and program meetings, site visits with funders, required network events, and mandatory training.
Basic technology skills, such as use of computer tablets, QR codes, and interactive maps, required.
Ability to maintain client records and information in an accurate, timely, and confidential manner.
Demonstrated ability to conduct compassionate, empathetic interviews and conversations that respect the dignity and diversity of clients.
Education Required: A high school diploma or GED is preferred.
Basic computer skills including data entry, Microsoft Office, Email, and use of internet browsers are required.
Must have demonstrated knowledge of chronic diseases, such as heart, HIV/AIDS, and mental health, and health care services, along with an interest and ability to expand knowledge through training.
Keep the designated supervisor(s) informed of all problems, challenges and conflicts related to all assignments associated with the job.
Comply with all study protocols, including those regarding confidentiality of client information.
Must have knowledge of regional community resources/services as well as local and national resources/services.
Commitment: Passion and compassion for working to improve the health and quality of life of people living with multiple chronic diseases. Ability to work independently with minimal supervision.
Resourcefulness will be vital to assist participants, as well as demonstrating good judgment and decision-making when working with them.