3291 People Analytics Manager jobs in Dallas,TX

Degree or equivalent and typically requires 7+ years of relevant experience.
Bachelor's or master's degree in Business, Finance, Economics, Information Systems, Computer Science, Data Analytics, or a related field
7+ years in analytics, business intelligence, or a similar role.
Strong communication skills, both directions: you can extract requirements from business teams who don't speak technical, and you can explain your solutions to people who don't write code
Skilled in SQL with hands-on experience building dashboards in at least one major BI platform (Power BI, Tableau, or Looker)
Strong Python skills, not just scripting, but writing clean, maintainable code for ETL, API integrations, and automation
Skilled in working with cloud data platforms (Snowflake, Databricks, or similar), not just familiarity but hands-on delivery experience
Solid understanding of data modeling and BI best practices
Familiarity with AI/ML concepts and where they practically apply to reporting and business workflows
Experience replacing or modernizing RPA automations
Background in healthcare, pharma, or distribution
On-site at our Las Colinas office a minimum of two (2) days per week with the remaining days worked remotely
Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future
The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role
McKesson is an Equal Opportunity Employer

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New, Posted 10 hours ago

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Principal Quality & Speech Analytics Analyst

NewRez

Coppell, TX 75019

~ 31 min OnsiteEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

Bachelor's Degree in computer science or computer information systems preferred
7+ years of related experience
Experience in speech analytics/speech recognition required
MS Excel is required
Working on-site at assigned office location
Regular and punctual attendance adhering to schedule established by leadership
Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand
Sedentary work in a stationary position at a cubicle for prolonged periods of time
Constant repetitive motions required for operating a computer, such as typing and managing phone calls
Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Employees and applicants acknowledge that this is not a remote role. Individuals in this role are required to be on-site to complete essential job duties, absent extenuating circumstances.
Ability to effectively and accurately convey information to others
Experience with MS Office
Knowledge of CallMiner (or other speech analytical software) preferred
Knowledge of Tableau reporting
Perform coding, programming, and operation of voice recordings to CallMiner, and the interface (API) platform
Serve as the liaison between IT Data Analytics to ensure results from coding and administering of CallMiner Speech Analytics result in timely and accurate Tableau reports and dashboards
Assist subordinate (junior) teammates with the coding, programming, and operation of the CallMiner interface (API) platform
Provide call monitoring data to creating and conducting companywide training for new change directives
Maintains detailed CallMiner categorical records to ensure efficient system operations and data integrity
Assists with generation of CallMiner reports and workflow audits
Performs root cause analysis for any failing CallMiner categories
Acts as resource for external departments and aids with completing monthly audits
Assists with the tracking, organization, and responses to CallMiner audits
Work with analysts to assist with the enhancement of CallMiner and Tableau reporting
Provided guidance and mentoring to less experienced peers
Ability to collaborate with the functional business units to provide feedback and recommendations to solve business needs, including researching and review accounts, items, or processes selected for audit
Facilitates discussions with management to ensure that CallMiner directives and process changes are communicated