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Professional Level It Analyst

Des Plaines,IL

1451 Professional Level It Analyst jobs in Des Plaines,IL

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Analyst, IT Support

Ocean Network Express

Lombard, IL 60148

Hybrid~ 32 minHealth InsuranceRetirement Benefit

  • Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada.
  • Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system.
  • Perform IT operational and maintenance tasks, as assigned
  • Perform audits and documentation for IT inventory (hardware and software) and system access
  • Responsible for user registration and role setting for business systems
  • Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones.
  • Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal.
  • Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams
  • Deploy and administer technology solutions
  • Collaborate with Global and other regional technology teams for solutions
  • Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook.
  • Highly motivated with the ability to work independently and as part of a team
  • Ability to evaluate data, analyze, and problem solve.
  • Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management.
  • Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks.
  • Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn
  • Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management.
  • Some travel and flexibility in work hours is required.
  • Ability to take part in on-call rotation is required.
  • 2+ years of modern systems management
  • 2+ years of application and cloud service management
  • 3+ years of desktop and application IT Support
  • 3+ years customer service experience in IT Support
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Information Technology Professional (IT Support)

U.S. Navy

Prospect Heights, IL 60070

New, Posted 17 hours ago

Customer Service Representative

MC Machinery Systems

Elk Grove Village, IL 60007

New, Posted 16 hours ago

Customer Service Representative

Illinois Tool Works

Itasca, IL 60143

New, Posted 16 hours ago

Technical Service Manager

SAP

Chicago, IL 60601

Flexible Schedule
New, Posted 16 hours ago

Customer Service Representative

RTC

Rolling Meadows, IL 60008

New, Posted 17 hours ago

Customer Service Representative

PetSuites

Arlington Heights, IL 60004

New, Posted 17 hours ago

Customer Service Representative

NORTHBROOK PARK DISTRICT

Northbrook, IL 60062

$15-$17.75/hr
New, Posted 3 hours ago
Apply Directly

2027 IT Professional Development Program

Abbott Laboratories

Waukegan, IL 60087

New, Posted 16 hours ago

Shift Leader

Thorntons LLC

Bensenville, IL 60105

  1. Des Plaines,IL Jobs
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  3. Professional Level It Analyst Jobs

What companies are hiring Professional Level It Analyst jobs in Des Plaines,IL?

  1. Ocean Network Express
  2. U.S. Navy
  3. MC Machinery Systems
  4. Illinois Tool Works
  5. SAP
  6. RTC
  7. PetSuites
  8. NORTHBROOK PARK DISTRICT
  9. Abbott Laboratories
  10. Thorntons LLC

What is the hourly salary range for Professional Level It Analyst jobs in Des Plaines,IL?

The hourly salary range is $15 - $17.75.

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